Refunds Policy

Payments

Your booking is not secure until we have received your deposit. If your deposit as indicated on your booking confirmation is not received, your booking will be cancelled automatically.

Cancellations and Refunds

Although we would love to see you at Vanimo Surf Lodge, we understand that plans can change. Should you need to cancel your booking, we ask that you notify us or our Customer Service and Sales team at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows: 60 days or more – 0% charge a Full refund provided 30 days or more – 10% of total amount is charged Less than 30 days – 50% of the total amount is charged 14 days or less – 100% of total amount is charged.

Travel Insurance

We strongly recommend you purchase appropriate international travel insurance at the time you pay your deposit. As Australian Medicare and New Zealand Accident Compensation Corporation (ACC) do not cover your travel overseas, it is important that international travel insurance is purchased for all holidays abroad (including domestic Australian itineraries which do not visit international ports). If you do not purchases international travel insurance you may not be able to recover cancellation charges, medical costs, repatriation and other expenses that may be incurred if things do not go according to plan.

Name Changes

Once you have made your booking, please check your Booking Confirmation Email to ensure the details are correct. Should you need to make changes to your booking (spelling corrections or to replace a guest), no administration fees will apply. One original guest from the booking must always remain allocated to the room. Please note, we are unable to accept new bookings or new guests on existing bookings after 5pm (Sydney time) on the day prior to departure.

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