Shipping Policy

Allagai Bay International Pty Ltd operating as Vanimo Surf Lodge – ABN 59 148 859 929

Currency of Transactions

All transactions on this website are processed in Australian Dollars (AUD).

Payments

Your booking is not secure until we have received your deposit. If your deposit as indicated on your booking confirmation is not received, your booking will be cancelled automatically.

Cancellations and Refunds

Although we would love to see you at Vanimo Surf Lodge, we understand that plans can change. Should you need to cancel your booking, we ask that you notify us or our Customer Service and Sales team at your earliest convenience. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows: 60 days or more – 0% charge a Full refund provided 30 days or more – 10% of total amount is charged Less than 30 days – 50% of the total amount is charged 14 days or less – 100% of total amount is charged.

Visas, Passports and Vaccinations

When booking your holiday or visiting an international port, you are responsible to ensure you have all necessary visas, vaccinations and travel documents, including a passport that is valid for the minimum duration required based on the countries you are visiting. Most countries will require passports to be valid for a minimum of six months beyond the date of the holiday return.

Without the necessary passport, visas and/or vaccinations, local authorities may deny you entering, prevent you from entering the country, issue a fine or deny your entry. It is also your responsibility to ensure you have all the necessary documentation which permits you to travel.

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